FREQUENTLY ASKED QUESTIONS
HOW MUCH DOES A NEW WEBSITE COST?
Prices depend on so many factors such as graphic needs, interactivity and general complexity, it is impossible to give an estimated quote without knowing what a client is looking for. Contact us so we can discuss your needs and budget.
HOW QUICKLY CAN YOU BUILD MY SITE?
This is probably the hardest question to answer. The complexity of the site you request obviously determines the ultimate length of the time it takes Windy Hill to create it. We have created sites in a matter of weeks but others take around 6 months to design and deploy. If you have a lot of ideas in mind and you have all the details of the site (content, images, etc.) worked out, that will streamline the process and allow us to get you up and running faster. An estimated timeline for completion can be determined after an initial consultation with a client depending on the complexity of the site and customization needed.*Timelines are not guaranteed though we strive to meet them. Please always respond in a timely manner to emails once work has begun on your website. Clients that take extended amounts of time replying between emails may be pushed back in the queue.
I ALREADY HAVE A SITE UP BUT WANT A NEW LOOK FOR IT. CAN YOU REDESIGN IT AND HOW LONG WOULD IT BE DOWN WHILE YOU WORK ON MY NEW SITE?
Yes, we will work with you to design a new look for your site. We can use existing color schemes and logos or create an entirely new look. Your site will be redesigned offline so your current website will be unaffected. After your approval we will redirect to the new site with minimal downtime.
I NEED AN ONLINE COMMUNITY WHERE MY USERS REQUIRE MEMBERSHIP. CAN YOU SET SOMETHING LIKE THAT UP?
Absolutely. We can create online communities that are either public or require members to sign up possibly as paying customers if your site requires that.
I NEED HELP SETTING UP MY WEBSITE BUT I WANT TO MANAGE THE CONTENT. HOW DO I DO THAT?
We utilize content management systems such as WordPress and Joomla for those clients who wish to manage the back end of their websites. We will walk you through the basics of the content management systems that fit your needs so you are able to keep your site up to date as your needs fit.
I HAVE PRODUCTS TO SELL ON MY SITE. DO YOU SET UP ONLINE STORES?
Absolutely. We will work with you to create your shopping cart and paying options for you to sell your merchandise on your store.
I RUN A NON-PROFIT AND NEED A PLACE TO COLLECT DONATIONS ON MY WEBSITE. CAN YOU HELP ME SET THAT UP?
Absolutely. We can set you up with a way to collect a credit card and PayPal payments online.
WHY DOES THE LOOK OF MY WEBSITE REALLY MATTER?
The way your business or service is branded is how your potential customers will identify you. The flow of colors, the look and feel of images of all your marketing material should tie together. Logos, Business cards, letterhead, invoices, web design, advertising, e-newsletters, and any other materials that represent your business can be tied together to give a consistent look to your business and a more professional feel.
WILL YOU INSTALL CUSTOM DESIGNS?
Yes, we do! As we as designing the look of the site we will upload it to your content management system as soon as the design is finished.
I ALREADY PURCHASED A DOMAIN NAME, CAN I USE IT WITH YOUR HOSTING?
Yes, of course. If you have not yet purchased a domain we can help you obtain it, if you already have one we can certainly use it on our hosting.
HOW DO I KNOW ANYONE IS EVEN VISITING MY NEW SITE?
We offer a variety of Search Engine Optimization packages. We are able to assist you in improving your online presence.
I NEED PRINT MATERIALS TO MATCH MY WEBSITE. CAN YOU HELP ME WITH THAT?
We offer a variety of print materials and graphic elements. See our services page for more details or contact us for more information.
I TRIED TO DO SOME UPDATES MYSELF AND NOW THE PAGES AREN’T WORKING. CAN YOU FIX THIS?
Please always remember to back up your website or blog before you make any changes to the design or code. Broken pages and other issues as a result of inexperienced attempts at design and coding will be charged according to hourly rate stated in contract if needed.
TERMS OF SERVICE
This is an important topic, so we want you to be very clear on the details. Yes – it will be your website. No – you will not have the copyright and ownership of everything designed and developed for your site. Sharing of files not permitted. *Text and images clients provided to Windy Hill Web Solutions remains client property and the client owns copyright to those materials.
POLICY ON GRAPHICS
By purchasing images from us, you are granted non-exclusive, non-transferable, revocable, one-person license to use the artwork. Please note that this is license to use the artwork, NOT an agreement of ownership. All rights, title, interest, copyrights and intellectual rights are retained by Windy Hill Web Solutions. At times Windy Hill Web Solutions may obtain clipart or photos for use on your site for specific graphic needs, in those cases as well you are granted personal use only for artwork on your site and your business only. You are not to re-sell any of these images as your original artwork or re-distribute the files AS IS or ALTERED and claim them as your own. You are not allowed to sub-license, re-sell, lend, assign or gift images for use by others, nor share any of the artwork as freebies and downloads. Windy Hill Web Solutions maintains the right to display all logo and artwork created for clients as examples of work via web and print portfolios.
POLICY ON CUSTOM LOGOS
Specifically, logos are images created for the client to represent their business. The final product logo that Windy Hill Web Solutions will create for your business will be then owned by the client and may be used on any materials that the client wishes. Windy Hill Web Solutions will not re-sell that same image to another company as an original logo. The transfer of ownership of the graphic of a logo and the design time needed to make a customized image is reflected in the price difference compared to other graphics made for clients. Windy Hill Web Solutions maintains the right to display all logo and artwork created for clients as examples of work via web and print portfolios.
POLICY ON CODE
Every web designer and developer uses and reuses bits of html code, scripts, server-side coding, and menu structures over and over again. One thing that we do not provide to you, which no web designer would provide you as the web site owner, is the copyright or ownership to any html code, scripts, or server-side coding*. Why not? That would drive our prices up and make your site more expensive. Page layout, along with the site navigation, is something web developers use and reuse. It’s an artistic interpretation. You do not own it – again, because navigation techniques and page layouts get recycled into future projects.
* Any work done by Windy Hill Web Solutions may be used as samples or links to Client’s custom designed work for marketing and advertising purposes, including but not limited to use in an online client portfolio.
POLICY ON PAYMENTS
After a consultation, Windy Hill Web Solutions will write a contract outlining a timeline and cost for services. Before any work begins a 50% payment must be received. Any additions or changes outside the scope of original estimate will be billed at our standard hourly rate explained in the contract. There will be no refunds of any kind. All hours of coding and design work put into each project have to be accounted for. If a client has received initial or completed design work and decides to cancel the project we are in no way obligated to refund the 50% down payment or payments received thereafter. We work very closely with clients to meet their needs with each project and assure they are happy with the final product. We reserve the right to change prices at any time including hourly design and coding fees.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
If you have any questions or would like a quote on a project please CONTACT US.